Welcome to TV Mount Australia. These terms and conditions outline the rules and regulations for using TV Mount Australia’s website and services.
1. Acceptance of Terms
By accessing and using our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our services.
2. Services Offered
TV Mount Australia provides professional TV mounting services, including wall mounting, cable management, and the supply of mounting brackets. Our services are available in the ACT and NSW regions.
3. Pricing and Payment
- All prices are inclusive of GST (Goods and Services Tax).
- Payments must be made through our billing system using a credit or debit (bank) card, subject only to an expressly approved business exception under section 4.
- Our billing system is hosted under our parent business, Souza Hub, at billing.souzahub.network. TV Mount Australia remains your service provider.
- We do not accept cash, PayPal, direct bank transfers using BSB and account details, bank deposits, PayID or other payments outside our billing system as standard payment methods.
4. Payment Terms
- Special orders: A 50% deposit is required for special orders and must be paid through our billing system by credit or debit card.
- Payment on completion: Where no deposit has been paid, payment is due on completion of the job. We will issue the invoice through our billing system on completion, with the due date set to that same day. Where a deposit has been paid, the remaining balance is due on completion unless we have approved the business payment terms below.
- Approved business payment terms: At our discretion, some business customers may be approved to pay up to seven days after completion. This is available only where a deposit has already been paid or a credit card is saved on file in our billing system. Meeting either condition does not automatically grant extended terms. Any approved due date will be shown on the invoice; otherwise, payment remains due on completion.
- Requests for another payment method: A business requiring payment outside our billing system must obtain our approval in advance. An approved exception may incur an administration fee, which will be disclosed and agreed before the arrangement is accepted. Requesting another payment method does not automatically extend the invoice due date.
- Invoices and receipts: All service invoices and payment receipts are issued through our billing system, including for any approved alternative payment arrangement.
- Late payments may incur additional charges on the outstanding balance.
- All prices are inclusive of GST (Goods and Services Tax).
Recurring services and automatic billing
Auto billing is the default payment method for recurring services or subscription-based models at TV Mount Australia. This section outlines the terms and conditions associated with automatic billing:
- Default Enrollment: By using our services, you are automatically enrolled in auto billing, which authorizes TV Mount Australia to charge the service fee to the credit card saved in your account on the due date each billing cycle.
- Notification of Charges: We will send an invoice to your registered email address 7 days before your credit card is charged, detailing the amount to be deducted.
- Updating Billing Information: You are responsible for keeping your billing information up to date. Please update your billing details promptly to avoid service disruption if your saved credit card expires or is replaced.
- Opt-Out Option: If you prefer not to participate in auto billing, you may opt out by contacting us via email or phone. Opting out of auto billing requires you to make future payments manually by credit or debit card through our billing system, unless a business payment exception has been expressly approved under this section.
- Cancellation of Services: You may cancel your service or change your billing preferences at any time. Please note, opting out of auto billing does not waive your obligation to settle any outstanding charges.
- Failed Transactions: Should a transaction fail, you will be notified and asked to provide updated payment information. Continued failure to make payments may result in suspension of the service until the outstanding balance is cleared.
5. Warranty and Limitation of Liability
- Services: All our installations are guaranteed for a period of 3 months. Any defects in workmanship will be rectified free of charge within this period.
- Products: Our products, including mounting brackets, are covered by a 12-month warranty.
- Any defects in workmanship will be rectified free of charge within the warranty period.
- Our warranty and liability do not include any change of mind from the client.
- Our liability for damages, regardless of the form of action, shall not exceed the total amount paid for the services rendered.
- If the client assists with the installation and causes damage, our liability does not cover damages caused by the client.
6. Cancellation Policy
- Cancellations made less than 1 business day before the scheduled service may incur a cancellation fee.
- To cancel or reschedule a service, please contact us as soon as possible.
7. Client Responsibilities
- Clients are responsible for providing accurate information regarding the installation site.
- Clients must ensure that the installation area is safe and accessible for our technicians.
- Clients should not interfere with the installation process unless specifically asked to assist by our technicians. Any damage caused by client interference is not covered by our liability.
8. Privacy Policy
We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information. For more details, please refer to our full privacy policy on our website.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
10. Changes to Terms of Service
TV Mount Australia reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the modified terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Email: info@tvmount.au
- Phone: (02) 6190-1656
- Address: PO Box 958, Dickson, ACT 2602, Australia
