Introduction TV Mount Australia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Personal Information: When you book a service or contact us, we may collect personal information such as your name, email address, phone number, and address.
- Payment Information: We collect payment information, such as credit card details, when you make a payment for our services.
- Usage Data: We collect information on how you access and use our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
- To Provide Services: We use your personal information to schedule and provide our TV mounting services.
- To Process Payments: Your payment information is used to process transactions for the services you request.
- To Improve Our Services: We use usage data to understand how our website is used and to improve our services.
- To Communicate with You: We use your contact information to respond to inquiries, send confirmations, and provide updates about our services.
3. Disclosure of Your Information
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer support.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
- Access: You have the right to request copies of your personal information.
- Correction: You have the right to request that we correct any information you believe is inaccurate.
- Deletion: You have the right to request that we delete your personal information, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Objection: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Thank you for trusting TV Mount Australia with your personal information.
Additional website information
How your enquiry details are collected, delivered and stored.
The form collects the contact and room details you choose to provide so TV Mount Australia can respond to the enquiry. Required fields are identified on the form.
Website chat
Messages entered in the website chat are sent to Aster, TV Mount Australia’s AI customer-care service, and its configured model provider to generate a reply. Aster may make mistakes. Do not include passwords, payment details or other sensitive information in chat.
If you want Customer Care to follow up, the assistant asks for your name, email and/or phone, preferred contact method, and optional installation address and timing within the conversation. There is no separate chat contact form. It shows the details for you to check and asks your permission in chat before emailing the full conversation, including any conditional estimate, to Aster at TV Mount Australia. A receipt reference identifies your saved request; inbox receipt verification is shown separately. Aster continues through your chosen channel to confirm the quote and arrange the booking. For email, we send an acknowledgement containing your request and conversation, with replies directed to Aster. A website enquiry or preferred time does not by itself confirm an appointment.
We keep website chat messages and replies for up to 90 days from when each message is sent, so we can review customer care, investigate problems and improve the service. Access is limited to authorised operators. Expired messages are automatically removed from the active chat history. The assistant uses only a limited recent conversation context; retaining history does not give it access to other customers' conversations. Hosting backups and the model provider may have separate retention arrangements. You can contact us about access to or deletion of your chat information.
Delivery and storage
Form submissions are sent to the business contact address and stored in an access-controlled location on the hosting account so a delivery problem does not silently lose the enquiry. Website chat history and its contact handoff record are scheduled for deletion after 90 days during bridge activity. The agent reply cache is scheduled for deletion after eight days during successful handling. Retention arrangements for hosting backups and form submissions remain under review. Contact TV Mount Australia if you have a question about the handling of your enquiry details.
Analytics and third parties
The existing website session records the entry page and a broad source category, such as a search-engine referral, with your enquiry so we can assess which pages help people contact us. It does not record your search query or the full referring URL. This information does not tell us whether an enquiry becomes a booking.
The hosting and security provider may process technical request data. Phone, email, Facebook, LinkedIn, review and WhatsApp links open the relevant external service, whose own privacy terms then apply.
Analytics, advertising measurement and your choices
We use Google Analytics 4 to understand website visits, traffic sources, page engagement, scrolls, outbound links, downloads, supported embedded-video activity and form interactions. We also measure opening mounting prices, contact-link clicks and quote or callback requests accepted by our website. A form submission or contact click does not prove that we received an enquiry, answered a call or booked a job.
Google Analytics loads only after you choose Analytics only or Allow all measurement. Allow all measurement also enables Google Ads and Meta advertising measurement. Continue without keeps these optional tags blocked. You can reopen Measurement choices in the footer at any time. Your choice is stored in this browser for up to 180 days. Declining does not prevent an enquiry. Earlier advertising-only choices are not treated as consent to the new Analytics setup.
When allowed, the relevant providers may process page and interaction information, cookies, advertising click identifiers where applicable, and technical information such as your IP address and browser. Google Analytics uses IP information to derive approximate location but does not log or store individual IP addresses. Our custom event parameters do not include your name, phone number, email address, suburb, room details, message or enquiry reference. We limit page addresses and referring information, keep email redaction enabled, and block optional measurement on unrecognised query-bearing addresses. Automatic form events describe interactions, not the contents of your answers. We do not enable user-provided-data collection or Google signals in this website implementation.
Optional measurement may be incomplete when declined, blocked or unavailable. Analytics event-level retention is set in the Google Analytics property; aggregated reports may have different retention. The providers may process information outside Australia under their own privacy practices.
The existing website session also records an indicative paid-platform label and a recognised campaign label with your enquiry where available. We do not retain raw click identifiers, arbitrary campaign text or full referring URLs in that enquiry attribution. These labels help the business assess enquiries and bookings in its protected operating process; they do not prove that an ad caused a booking.
Measurement providers apply their own data handling and retention practices: Google Privacy Policy and Meta Privacy Policy. Withdrawing your choice prevents future optional website measurement; it does not remove information already received by those providers.
Questions or access requests
Contact info@tvmount.au about information submitted through this website.
