TV Mount Australia · Customer information

Privacy Policy

How we collect, use and protect your information.

Introduction TV Mount Australia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information: When you book a service or contact us, we may collect personal information such as your name, email address, phone number, and address.
Payment Information: We collect payment information, such as credit card details, when you make a payment for our services.
Usage Data: We collect information on how you access and use our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information

To Provide Services: We use your personal information to schedule and provide our TV mounting services.
To Process Payments: Your payment information is used to process transactions for the services you request.
To Improve Our Services: We use usage data to understand how our website is used and to improve our services.
To Communicate with You: We use your contact information to respond to inquiries, send confirmations, and provide updates about our services.

3. Disclosure of Your Information

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer support.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Access: You have the right to request copies of your personal information.
Correction: You have the right to request that we correct any information you believe is inaccurate.
Deletion: You have the right to request that we delete your personal information, under certain conditions.
Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Objection: You have the right to object to our processing of your personal information, under certain conditions.
Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@tvmount.au
Phone: (02) 6190-1656
Address: PO Box 958, Dickson, ACT 2602, Australia

Thank you for trusting TV Mount Australia with your personal information.

Additional website information

How your enquiry details are collected, delivered and stored.

Information submitted through the form

The form collects the contact and room details you choose to provide so TV Mount Australia can respond to the enquiry. Required fields are identified on the form.

Website chat

Messages entered in the website chat are sent to Aster, TV Mount Australia’s AI customer-care service, and its configured model provider to generate a reply. Aster may make mistakes. Do not include passwords, payment details or other sensitive information in chat.

Delivery and storage

Form submissions are sent to the business contact address and stored in an access-controlled location on the hosting account so a delivery problem does not silently lose the enquiry. Website chat history is scheduled for deletion after seven days during bridge activity. The agent reply cache is scheduled for deletion after eight days during successful handling. Retention arrangements for hosting backups and form submissions remain under review. Contact TV Mount Australia if you have a question about the handling of your enquiry details.

Analytics and third parties

The existing website session records the entry page and a broad source category, such as a search-engine referral, with your enquiry so we can assess which pages help people contact us. It does not record your search query or the full referring URL. This information does not tell us whether an enquiry becomes a booking.

The hosting and security provider may process technical request data. Phone, email, Facebook, LinkedIn, review and WhatsApp links open the relevant external service, whose own privacy terms then apply.

Advertising measurement and your choices

We use Google Ads and the Meta pixel to understand visits and quote or callback requests after advertising. Their website tags load only if you choose Allow measurement. Continue without keeps those tags blocked; you can reopen Advertising choices in the footer at any time. Your choice is stored in this browser for up to 180 days. Declining does not prevent an enquiry.

When allowed, Google and Meta may receive page and event information, advertising click identifiers, cookies and technical information such as your IP address and browser. Our event parameters do not include your name, phone number, email, suburb, room details, message or enquiry reference. Automatic customer matching and automatic event collection are not used for this implementation. Advertising measurement can be incomplete when declined or blocked.

The existing website session also records an indicative paid-platform label and a recognised campaign label with your enquiry where available. We do not retain raw click identifiers, arbitrary campaign text or full referring URLs in that enquiry attribution. These labels help the business assess enquiries and bookings in its protected operating process; they do not prove that an ad caused a booking.

Advertising providers apply their own data handling and retention practices: Google Privacy Policy and Meta Privacy Policy. Withdrawing your choice prevents future website measurement; it does not remove information already received by those providers.

Questions or access requests

Contact info@tvmount.au about information submitted through this website.

Questions about this policy?

Email info@tvmount.au or call (02) 6190-1656.

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