Refund and Returns Policy

At TV Mount Australia, we strive to ensure customer satisfaction with our services and products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand your rights and options regarding refunds and returns.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are only accepted for items that are defective or damaged.
• Process: To initiate a return, please contact us at [email protected] with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your item.
• Timeframe: You have 7 calendar days from the date of purchase to return an item. This period is provided to ensure customer satisfaction and aligns with common retail practices.

2. Refunds

• Approval: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
• No Change of Mind Refunds: We do not offer refunds for change of mind. Refunds are only processed for defective or damaged items.
• Restocking Fee: A 20% restocking fee will be applied to all returns. This fee will be deducted from your refund amount.
• Services Non-Refundable: Please note that all services are non-refundable.

3. Non-Refundable Items

• Certain items are non-refundable, including:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].
• Process: Follow the same process as returns to initiate an exchange.

5. Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Damage During Return: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Us If you have any questions about our refund and returns policy, please contact us at:

• Email: [email protected]
• Phone: (02) 6190-1656
• Address: PO Box 958, Dickson, ACT 2602, Australia

Thank you for choosing TV Mount Australia. We appreciate your business and look forward to serving you again.